TERMS & CONDITIONS

CUSTOMER CARE

At Whisper Dec, customer satisfaction is our top priority. If you have any questions or concerns about our products, orders, or services, our customer care team is here to assist you. Feel free to reach out to us at whisperdecstudio@gmail.com, and we will respond promptly.

Please note that slight color variations may occur due to the hand-poured, small-batch nature of our candles. Air bubbles, frosting, or color changes are common and are a natural result of using 100% soy wax. These unique features highlight the natural composition of our candles. We're committed to providing excellent service and ensuring you have the best experience with our products.

Privacy & Safety

PRIVACY & SAFETY

At Whisper Dec, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect and use the information you provide when using our website.

Information We Collect We collect personal details such as your name, email, address, and payment information when you make a purchase, sign up, or contact us.

How We Use Your Information

We use your information to process orders, communicate with you, and improve our services. We may also send marketing materials if you’ve opted in.

Cookies We use cookies to improve your browsing experience. You can manage cookies through your browser settings.

Sharing Your Information

We do not sell your information. We may share it with trusted partners (e.g., payment processors, shipping services) to fulfill orders or comply with legal obligations.

Data Security

We take reasonable measures to protect your personal data, though no method is 100% secure.

Your Rights

You can request access to or corrections to your personal information, and you can opt out of marketing communications at any time.

Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. Please review it periodically for any changes.

If you have questions or concerns, contact us at whisperdecstudio@gmail.com

WHOLESALE INQUIRIES

If you're interested in carrying our products in your store or have a wholesale inquiry, we'd love to hear from you! Please reach out to us at whisperdecstudio@gmail.com for pricing, product details, and terms. We're excited to partner with businesses that share our passion for high-quality, handcrafted products.